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The Listening Factor!

How we react to comments made to us determines the quality of our lives and those around us. Let's assume that the comments being made are unpleasant. In order for us to respond to such comments, we must create a mental file system! File A: Unimportant information (gossip falls in this category, mentally shred what you are hearing). File B: Save for a later date and File C: Pay attention and listen!

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